TAL was first established all the way back in 1869, when it was formed by the New Zealand government and called the Government Life Insurance Office. Back in 1990, it reached outside of New Zealand and began providing coverage to Australians. Since then, it has become the largest non-bank owned life insurance provider within all of Australia. TAL Life Limited was pre-viously called TOWER Australia Limited until the name changed in 2011. Also in 2011, TAL became a wholly-owned subsidy of Dai-ichi Life. TAL is highly rated by independent research houses that evaluate life insurance providers, and it promises to offer competitive market premi-ums to policyholders so they can get good value for their premium money.
TAL Life has earned many awards and accolades as a result of the insurance provider’s com-mitment to providing life insurance and to serving as an adviser within the Australian Market. In recent years, some of the notable honors that have been bestowed upon TAL for the insurance and service the company provides include the following:
TAL has a strong commitment to customer service and is focused on delivering the insurance coverage that Australians need in a timely manner. TAL provides Accelerated Protection so pol-icyholders can get coverage sooner and have the peace of mind of knowing their financial future is secure. TAL aims to ensure every Australian can apply for coverage quickly and simply, by making it possible to purchase policies through employers, through super funds, through advi-sors, and through online services.
TAL accepts both offline and online submissions and a full 85 percent of underwriting decisions are made within just three working days, so applicants aren’t forced to endure long waits before getting coverage. TAL guarantees level life cover up to age 70, with no increase in premiums for policyholders with a level policy until the anniversary date immediately preceding a policyholders 65th birthday.
TAL provides insurance coverage for more than 2.5 million Australians. In 2012, TAL paid out a total of $580.4 million in claims. This was up from $565 million in 2011.
A total of $300.4 million in payouts in 2011 went to life insurance beneficiaries after the death of the policyholder. Another $145.6 million was paid out in income protection and business ex-pense insurance. There were $43.7 million in payouts for policyholders with critical illness insur-ance and $75.3 million in payouts for those with total and permanent disability insurance cover-age
Claims may be made by contacting TAL by email or by phone at 1300 209 088. You will receive the appropriate forms necessary to make your claim after making your telephone call or sending your email request. You must complete all forms and provide appropriate required documenta-tion. The forms and documentation should be sent to:
TAL Retail Claims Team
TAL Life Limited
GPO Box 5380
Sydney NSW 2001
After the completed forms are received, a case manager will be assigned to assess your claim and provide assistance with anything necessary to complete the claim process.
TAL Life aims to provide incentives and rewards to covered policyholders. Examples of ad-vantages and rewards available to those who obtain coverage through TAL include:
1300 209 088- Local callers
+61 2 9996 8400- International callers
TAL Life Limited
GPO Box 5380